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Approach »

RSL is a core technical consultancy. Software platforms and technology trends are constantly changing, but the key structural tenets of software design, development and delivery remain the same. Our core expertise is to help ship your product – with high quality and with certainty. We are in the peace of mind business. Your peace of mind.

We follow a common sense approach to software development. We borrow freely from various methodologies – we like the flexibility of agile, but also embrace the rigor required of the waterfall model. While there is nothing unique about our process, it is a blend of things that has worked well over the years for us, and more importantly, our clients.

Client Interaction
We value constant interaction with the client. Whether you like it or not, hallway conversations are where things happen and stuff gets decided. Irrespective of where the development occurs, we always have a strong technical resource ready to meet you as needed.

It takes a lot of functional teams to ship a product. Software teams need to interact with other groups like QA, User Experience, Program Management, Product Marketing, and the Executive team to get the complete picture. Having a single point of contact allows us to understand and execute against your overall vision.

Leave the managing to us
We have a single point of contact for you – whether it is a bug that needs immediate attention, code review comments, status updates, or questions regarding the design, you always work with a single person. You have enough things to worry about – let us manage our own development process.

We like processes, but are flexible
Different scenarios call for different approaches. We are flexible. But that is no excuse for not following good programming practices: code reviews, test coverage, steady check-ins rather than monthly drops, detailed documentation, etc.

Code transparency
At the end of the day, it is all about the code – high quality code that does what it is supposed to do. With all our clients we check-in our code changes directly into the client’s source code control system, so you can see, understand and critique what we deliver.

At the same time, we know that you have specific requirements, be it a demo to a VC, a milestone build, or an unstable phase where everything breaks before it transitions to a new architecture. Not to worry – we have internal source code control and build systems that we can keep working on. And at appropriate intervals, we sync code between our source code system and yours.

Quality
We take responsibility for our deliverables. There is no “acceptance period” for our code. If you find a bug in our code, we will fix it – anytime.

We have internal QA resources testing our code before we deliver it to you. We understand that the only way we can move onto newer projects is to make sure that what we deliver today works well.